FANTASTIC SERVICE! You definitely *won’t* get this kind of service from any corporate “Got Junk” service. It’s a small business, located in Lowell, and the owner is really great to work with. We called the Tuesday after Labor Day weekend with a house full of junk we needed to get rid of ASAP. Ed fit us in that same day, and we were able to negotiate a great price with the number of truck loads we required. HIGHLY RECOMMENDED BUSINESS- so happy we read the other reviews and called!
Excellent Service! Ed gave me several quotes depending on the truck load, so I knew worst case and there would be no surprises (something I like!). I called the day before pick-up because we were purging like crazy and my husband was afraid the truck was too small, Ed immediately came out to confirm we were good to go. The removal guy came promptly and was very friendly. I would use them again and highly recommend!!
We recently moved cross country from Southern California to Tewksbury and after unpacking our household goods had a number of items that we needed to dispose of as we no longer wanted/needed them. The refuse company that services the area where we live does not do bulk pickup so we had to find a reputable company that would work with us. We believe in supporting the local community as opposed to the larger, generally more expensive chains and in our internet search found VMAC Removal. We emailed VMAC Removal with our needs on a Friday afternoon, Black Friday, and quickly received a reply requesting we phone the business so we could discuss specifics. Phoning the establishment that same afternoon we reached a very pleasant, professional gentleman, Ed. Ed took time to patiently explain how the pricing worked and after a few minutes on the phone and a series of questions, he was able to provide us with a conservative estimate to ensure there were no surprises. We arranged to have the items picked up the next morning. Prior to the appointment that Saturday morning, we received a phone call from Ed letting us know the driver was on his way. Sure enough within 10 minutes of the call his driver, Mel, showed up and quickly got to work loading the truck in the dreary rain. As the driver worked he arranged the items on the truck to minimize the footprint thereby reducing our cost for pickup. In a matter of about 15 minutes the truck was loaded, my garage was all cleaned out and the driver pulled away. Shortly thereafter the phone rang and it was Ed to confirm all went well and the cost had been as expected. That’s Customer Service!! Ed and his associates were professional, prompt, respectful, helpful, courteous, honest, and trustworthy. Support a local business and give Ed and VMAC Removal a call if you have hauling needs.