- 1. When is my bill due?
Most residential customers are billed quarterly. Commercial customers are billed monthly. Payments are due on the 15th of the month.
- 2. Why are there three monthly charges on my bill?
Residential customers are all billed on a quarterly basis. Each charge is for a separate month. For example, bills mailed in January will include charges for January, February and March.
- 3. Why is there an extra bag charge on my bill?
Residential customers have a limit on how many bags of trash they can put out each week. For example, large cart customers can set out three bags each week in addition to the bags in their cart. Whenever you set out more bags than your service includes, you will see a small charge for each bag. If you’re unsure of how many bags you’re allowed to set out or feel you have been incorrectly charged, please contact us.
- 4. What is the bulk item charge on my bill for?
You may see LARGE BULK ITEM CHARGE or SMALL BULK ITEM CHARGE on your invoice. These charges refer to items that don’t fit in your bags or Curby cart, such as appliances (large bulk), furniture (large bulk), microwaves (small bulk) or shop vacs (small bulk). Collection of these items is not included in your monthly charge for trash collection. If you believe this charge was made in error, please contact us.
- 5. What is the Eaton charge that appears on my bill?
If you live in Eaton County, you may notice EATON CHG on your trash collection bill. Each waste hauler is required to add a surcharge to trash collection bills for all Eaton County residents and businesses. Granger collects the fee and remits it to Eaton County. The surcharge was implemented to fund local recycling programs and special collections for disposal of hazardous items. If you have questions about this charge, contact Eaton County.